mandiuangTerms of Use

When you open an account on mandiuang, you agree to the terms that follow. We operate a sportsbook and live-dealer platform serving users in supported jurisdictions where local law permits such services. Our policy sets out your rights, our commitments, and the rules that govern deposits, withdrawals, account security, and dispute resolution.

We accept users from Indonesia and other regions where our services are legally available. Each user must be of legal age in their jurisdiction and provide accurate identity information during registration. We enforce these standards to protect both our users and the integrity of our platform.

This page outlines the core terms that apply when you use mandiuang. We recommend reading them carefully before you deposit or place any prediction. If you have questions, our support team is available in English during standard hours.

Your account on mandiuang

Account opening and eligibility

To open an account on mandiuang, you must be of legal age in your jurisdiction and reside in a territory where we offer services. During registration, you provide your full name, date of birth, email address, and phone number. We verify this information against official records to prevent fraud and ensure compliance with local law.

You are responsible for the accuracy of all information you provide. If we discover false or misleading details, we may suspend or close your account without notice. Once registered, your account is personal — you cannot share it with others or transfer ownership. Only you may access your balance and make predictions.

Account security and verification

We protect your account using two-factor authentication (2FA) and encrypted password storage. Before your first withdrawal, we require identity verification — you upload a photo ID and proof of address (utility bill or bank statement). This is a one-time process and takes minutes.

If you suspect unauthorized access, change your password immediately and contact our support team. We investigate all reported breaches and take steps to protect your account. If we detect suspicious activity, we may freeze your account temporarily while we verify your identity.

Deposits and payment methods

On mandiuang, we accept deposits via QRIS, e-wallet, mobile banking, local payment, and bank virtual accounts (online payment, e-wallet, mobile banking, local payment). Each payment method settles at different speeds — online payment and e-wallet typically complete within minutes, while bank transfers clear within standard banking windows. We do not charge deposit fees, but your bank or wallet provider may apply their own charges.

Once your deposit confirms, the funds appear in your mandiuang balance immediately. Your balance is held in trust and used only for predictions on our platform — football markets (Liga 1, Piala AFFChampions League), live-dealer tables, slot games, and other supported events. We never share your balance with third parties.

Withdrawals and settlement

You can withdraw your balance at any time via your registered payment method. Navigate to your account settings, select "Withdraw," enter your amount, and confirm. We process withdrawals during standard business hours and apply security reviews to prevent fraud.

Withdrawal settlement times vary by method — mobile banking and mobile wallets typically complete within hours, while bank transfers may take 1-2 business days. During holidays like Idul Fitri or Idul Adha, banking networks may experience delays beyond our control. We notify you of any unusual delays via email.

Before withdrawing, ensure your account is fully verified. If verification is incomplete, you cannot withdraw. We enforce this to comply with local anti-money-laundering regulations and protect your account from unauthorized access.

Our mandiuang policies and commitments

Prediction terms and market rules

When you place a prediction on mandiuang — whether on Liga 1, live-dealer tables, or pre-match bettingyou agree to the rules of that specific market. Each market displays its rules before you confirm. Pre-match football predictions settle based on official results announced by the league. Live-dealer outcomes settle immediately based on the dealer's reveal. Slot games settle based on the spin result.

We reserve the right to void any prediction if we detect fraud, collusion, or technical error. If a match is postponed or cancelled, we refund your prediction amount or roll it forward to a rescheduled match (your choice). If a technical glitch causes an incorrect outcome to display, we investigate and correct it — you are not liable for glitches caused by our system.

Bonus and promotional terms

From time to time, we offer deposit bonuses or promotional credits to new users. Any bonus comes with conditions — minimum bet requirements, eligible markets, or time limits. We display these conditions clearly before you accept. If you breach bonus terms, we may reclaim the bonus and related winnings.

Dispute resolution and complaints

If you believe a prediction was settled incorrectly or your account has been compromised, contact our support team with details. We investigate all complaints within 5 business days and notify you of our findings. If we find merit in your complaint, we correct the error and refund any lost balance.

If you remain unsatisfied after our investigation, you can escalate to our compliance team for external review. Our support team provides contact details for this process. We aim to resolve all disputes fairly and transparently.

Jurisdiction and applicable law

mandiuang operates in jurisdictions where online gaming is legally permitted. We do not offer services in territories where local law prohibits our activities. Users are responsible for verifying that their access and use of mandiuang comply with their own jurisdiction's law.

By opening an account, you confirm that you reside in a supported jurisdiction and that our services are legal where you are located. If your jurisdiction changes or local law prohibits our services, you must close your account. We reserve the right to restrict access from unsupported territories without notice.

Data protection and privacy

We collect your personal information (name, email, phone, ID documents) to verify your identity, process payments, and comply with legal obligations. Your data is encrypted and stored securely. We do not sell your information to third parties. Our privacy policy sets out full details of how we handle your data.

You can request a copy of your data or ask us to delete your account at any time. If you request deletion, we retain anonymized transaction records for compliance purposes only.

Changes to these terms

We may update these terms from time to time to reflect changes in law, market conditions, or our operations. We notify users of material changes via email at least 30 days in advance. If you do not agree with the changes, you can close your account. Continued use after the notice period means you accept the updated terms.