mandiuang Privacy Policy

This page describes what data we collect when you use mandiuang and how we keep that information protected. We operate an online entertainment platform serving users in supported jurisdictions, and we take your privacy seriously. Every piece of personal information — your name, email, phone number, payment details, and transaction history — is handled with care and encrypted to prevent unauthorized access.

We collect only the information needed to verify your identity, process payments, and comply with local law. We do not sell your data to third parties, and we do not share your account details with advertisers or data brokers. Our privacy commitments are binding — if we change how we handle your data, we notify you in writing at least 30 days in advance.

If you have questions about our privacy practices, or if you wish to access, correct, or delete your personal data, our support team is available in English during standard hours.

What data we collect on mandiuang

Registration and account information

When you open an account on mandiuang, we collect your full name, date of birth, email address, and phone number. We use this information to verify your identity against official records and prevent fraud. We also collect your residential address, which we confirm through a utility bill or bank statement during identity verification.

We require accurate information because we are legally obliged to verify the identity of all users. If we discover false or misleading details, we may close your account. Your date of birth is used solely to confirm you meet the legal age requirement in your jurisdiction.

Payment and transaction data

When you deposit or withdraw funds on mandiuang, we record the amount, payment method (QRIS, e-wallet, mobile banking, local payment, or bank virtual account), timestamp, and transaction ID. We do not store your full banking credentials — only a token that lets us process payments securely. Your bank account number or wallet ID is encrypted and never visible to our support staff.

Payment security: We never store your password, PIN, or full card number. Payment processing is handled by licensed third-party providers who also encrypt your data. We comply with Payment Card Industry (PCI) Data Security Standard rules.

Prediction and game activity

We track every prediction you place on mandiuang — the market (Liga 1, Piala AFFChampions League, live-dealer, or slot game), the amount, odds, result, and settlement time. This data is kept for dispute resolution and to help you review your history. You can view your complete activity log anytime in your account dashboard.

Technical and device data

Our servers log your IP address, browser type, device model, and approximate location (city-level, not street-level) when you use mandiuang. This information helps us detect unusual login patterns and protect your account from unauthorized access. We use cookies — small files stored on your device — to remember your preferences and keep you logged in. You can disable cookies in your browser settings, but this may limit your mandiuang experience.

How we use and protect your data

Our purposes for data collection

We collect and use your data for these specific purposes: to verify your identity and prevent fraud, to process deposits and withdrawals, to settle predictions and disputes, to communicate account updates and security alerts, and to comply with legal and regulatory obligations. We do not use your data for marketing purposes unless you explicitly consent. We do not sell your information to third parties.

During betting on Liga 1 or other tournaments, we may analyse your prediction patterns to identify suspicious activity — for example, unusual bet sizes or rapid-fire predictions that suggest automation. This is done to protect account integrity, not to profile you for profit.

Third-party data processors

We share your data with trusted third parties only when necessary: payment processors (who handle QRIS, e-wallet, mobile banking, local payment transactions), identity-verification services (who confirm your ID documents), and legal advisors (to comply with anti-money-laundering requirements). These partners sign strict data-protection agreements and are not permitted to use your information for their own purposes.

Our data handling summary

We collect personal data (name, ID, payment info) only for account verification and payments
Your banking credentials are encrypted and tokenised; we never store full details
We log your predictions and transactions for dispute resolution and account transparency
We do not sell your data; third-party sharing is limited to licensed processors
You have the right to access, correct, or delete your data upon request
Data retention follows legal requirements; after account closure, we retain anonymised transaction records

Data retention and deletion

We retain your personal data for as long as your account is active. After you close your account, we delete most identifying information (name, contact details, ID documents) within 90 days. However, we retain anonymised transaction records for 7 years to comply with financial reporting laws. This means we can no longer identify you from the data, but we keep records of transaction amounts, dates, and market types for audit purposes.

If you request deletion before closing your account, we can remove specific data items — for example, your phone number — unless doing so prevents us from serving you or complying with law. We notify you of any data we cannot delete and explain why.

Your rights on mandiuang

You have the right to request a copy of all personal data we hold about you. Simply contact our support team with your request, and we provide a complete data download within 15 business days. You can also request corrections to inaccurate information — for example, if your name or address has changed — or request deletion of specific non-essential data.

If you believe we have mishandled your data or violated your privacy, you can lodge a formal complaint with our privacy officer. If we cannot resolve it satisfactorily, you may escalate to your local data-protection authority.

Data storage and international transfer

Our mandiuang servers may be located outside your home country. By using our platform, you consent to your data being transferred internationally. We apply the same encryption and security standards regardless of server location. If your country has data-protection agreements with other nations, those rules may apply.

Cookies and tracking

We use cookies to store your login session, remember your language preference, and track which features you use most. These cookies expire after 90 days of inactivity. You can delete cookies anytime from your browser settings; this will log you out of mandiuang but will not delete your account. Some cookies are essential for mandiuang to function (login tokens), while others are optional and improve your experience.

Changes to this privacy policy

We may update this policy to reflect changes in law, technology, or our practices. If we make material changes — such as sharing your data with new third parties — we notify you via email at least 30 days in advance. You can accept the changes or request account closure. Continued use after the notice period means you accept the updated policy.

Contact mandiuang

If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team. We respond in English and aim to resolve all privacy inquiries within 5 business days. You can also reach our privacy officer directly through your account settings to escalate complex requests.