mandiuangFrequently Asked Questions

We at mandiuang require identity verification before your first withdrawal. This protects both your account and our platform from fraud and ensures compliance with regulations in supported jurisdictions. You will need to upload a photo of your government-issued ID (passport, national identity card, or driver's license) and a recent utility bill or bank statement showing your current address. Take clear, well-lit photos of both documents — front and back of your ID, and the full front of your address document. Upload them through your account settings under "Account Verification" or "KYC". Our team reviews submissions within one business day. If the photo is unclear, we will ask you to resubmit. Once verified, you can withdraw from mandiuang without needing to verify again on the same account.

If you have forgotten your password, go to the mandiuang login page and click "Forgot password?" Enter the email address or username associated with your account. We will send a password-reset link to your email within a few moments. Click the link, which takes you to a form where you create a new password. Choose a strong password: at least 8 characters, including uppercase letters, lowercase letters, numbers, and a symbol. Once you save your new password, you can log in to mandiuang immediately. If you do not see the reset email, check your spam folder. If the problem persists, contact our support team and provide your account username so we can assist you.

Before you begin betting on Liga 1, Piala AFF, or live-dealer tables on mandiuang, read the sport or game-specific rules. For football betting, understand settlement: matches that are abandoned or replayed may settle differently than you expected. For live-dealer games like blackjack and roulette, check the house rules for side bets and bonus payouts. For slot games such as Aviator, Sweet Bonanza, and Gates of Olympus, note that results are instant and random, and wins depend on the spin outcome, not prior history. Read our Terms of Use and Jurisdiction Notice to confirm that mandiuang services are available in your location. If you are unsure about any rule, contact our support team before placing money at risk.

Our mandiuang support team is available in English during standard business hours. Log in to your account and look for the "Help" or "Support" section — you will find an email address or contact form. We respond to account, payment, game, and security questions within one business day. For urgent issues such as account compromise or unauthorized transactions, email us immediately and include your account username. Do not share your password with support staff — we will never ask for it. You can also check our Jurisdiction Notice and Privacy Policy for answers to legal or data-handling questions.

We at mandiuang support deposits starting from our welcome offer via QRIS, e-wallet, mobile banking, local payment, and bank virtual accounts (online payment, e-wallet, mobile banking, local payment). Maximum single-account preferences vary by payment method: online payment and virtual accounts typically allow up to our welcome offer per deposit, while mobile wallets like e-wallet and mobile banking may have lower daily caps. When you log in to mandiuang and go to "Deposit", select your preferred payment method and you will see the exact limits for that day. Most deposits settle instantly or within subject to verification. If your deposit does not appear in your mandiuang account within subject to verification, contact support with your transaction ID or receipt — we can trace the payment and credit your account.

Occasionally, a payment may fail due to network issues, incorrect details, or bank processing delays. If your deposit to mandiuang fails, the money will be returned to your original payment method (local payment, bank account, etc.) within 2–3 business days; check your bank or wallet history for the reversal. If you were charged but no credit appears in your mandiuang account after subject to verification, do not attempt the deposit again — instead, contact our support team with your receipt and the transaction reference number. For withdrawals from mandiuang, once we process your request, the payment goes to your chosen bank or mobile wallet. If a withdrawal reverses or fails, we will credit your mandiuang account balance and notify you. Standard withdrawal settlement is 1–3 business days depending on your bank, though during holidays such as Idul Fitri your withdrawal may take longer.

Free bets and free spins are promotional credits that allow you to play mandiuang games without using your own money. Free bets are usable on selected football markets or live-dealer tables; free spins apply to specific slot games such as Sweet Bonanza or Mahjong Ways. When you receive a free bet or free spin promotion, it will appear in your account under "Promotions" or "Bonuses" (label depends on your account). The terms show which games you can use it on, how many times you must play through the credit before withdrawing any winnings, and when the promotion expires. Free bets and free spins are not the same as cash — you cannot transfer them to another player or withdraw them directly. Once you use the credit and meet any playthrough requirement, any remaining winnings can be withdrawn from mandiuang using your registered payment method.

We at mandiuang provide several tools to protect your account and manage your activity. In your account settings, you can enable two-factor authentication (2FA) via email or SMS — this requires a code when you log in from an unrecognized device. You can view your full transaction and betting history to verify every deposit, withdrawal, and bet placed. You can reset your password at any time if you suspect it has been compromised. If you share your device with others, you can log out of your mandiuang session remotely. For additional security, keep your email and phone number up to date so that we can reach you if we detect unusual activity. If you believe your account has been compromised, contact support immediately and we will investigate and secure your account.